knowledge, but then out of an unselfish sense of passionate concern for the welfare of others, is compelled to share it with anyone who will listen.
    Gladwell is quick to point out that a maven is definitely not an obnoxious know it all. (However, just about everyone in America knows someone who resembles that description also.) A maven then is a truly effective influencer distinguished by not so much what they share and how they share it, but by why they share it.
    Barbara did not tout this book for any reason other than she found it interesting, accurate and applicable. She, nor her employer, stood nothing to gain by
this endorsement.
   I tried my hand at being a maven once and it seriously backfired on me. I was in line at a Northwest check-in counter somewhere hoping to add yet another free travel award  voucher to my stash.
While sharing my desire with the fellow in front of me, he indicated that this was indeed his hope but

that he had never attempted before to pull it off.
    With only the most genuine of intentions in my heart, I suggested that he allow me to step ahead of him so that he could observe my interaction with the airline representative. I am ashamed to admit that although he did learn how it was done, he also learned never to allow someone from behind you to step in front of you to show you how to do it. I was bumped and
he wasn’t!
    Anyone who has ever accomplished this fete would tell you that the pace is hectic during a bumping procedure. There was no time to change places with this gallant observer who had just been informed that his seat was not needed and that he should board the plane. I did my best to make amends, despite the fact that he would probably never know that it had anything to do with me.
    After explaining the situation to the attendant behind the desk, she sent word to the head flight attendant on the plane, that this

THE CORPORATE
CONNECTION

June 2000

The Tipping Point

   I recently reacted to the advice of Barbara Moss, Editor-in-Chief of Modern Jeweler Magazine.  Well, I guess she did not actually offer advice. She presented her opinion in an editorial regarding a book that she had read. The result—I went out and bought it.
    Malcolm Gladwell, an editor himself for New Yorker, penned this missive entitled, The Tipping Point: How Little Things Make a Big Difference. If you should read it for yourself, you will quickly surmise, as did I, that Barbara could possibly be what Malcolm refers to as a “maven."
    According to Linda Price, a marketing professor at the University of Nebraska also sited in the book, just about everyone in America knows someone who adeptly fits the description of a maven—an individual who not only possesses the propensity to gather up and store all sorts of
“How Little Things Can Make A Difference”
by Susan Wolford
specific traveler was to be invited to sit up in
first class!
    What does any of this have to do with Talisman and corporate jewelry? Absolutely nothing! I just thought that this book was interesting, accurate, applicable and I just wanted to pass it on.